RETURNS & CANCELLATION
How do I cancel an order on touchtrolly.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
Fees once paid will not be refunded.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount less the payment gateway charges if any.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
What is the time frame to initiate a Return ?
Any return should be initiated within 7 working days from the date of shipment delivered.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer and let us know & we’ll help you regarding the same.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Also report the same to customer care centre via
Call: 044 2642 1454 (Monday to Saturday, between 10 AM – 7 PM) or Email: firstname.lastname@example.org or Whatsapp: +918667299268 mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable or tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
Cancellation & Return policies are subject to change under sole discretion of the company (Touchtrolly eZone India Private Limited) on periodical basis with or without prior information to the users.