- What are the delivery charges?
Touchtrolly does make the delivery for free on selective products, and rest on charged which is mentioned at the time billing stage. Any charges to customer with relate to Shipping Charges will be mentioned before you complete your payment.
For other sellers delivery charges may vary. Please check with individual seller. Some sellers waive off the delivery charge if you place an order with them for a minimum purchase value.
In some cases, items below at certain value are listed with a delivery charge. The seller incurs relatively higher shipping costs on such items. Charging a nominal shipping fee helps the seller offset logistics costs.
- What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays Saturdays and Sundays. Please check with individual sellers to determine delivery times.
Estimated delivery time is dependent on the product’s availability with the seller, and could vary from each seller offering the product. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location
Touchtrolly shall not be responsible for any delay in the delivery of the Products. Touchtrolly shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
The logistics partner supported by Touchtrolly will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion.
Sometimes, delivery may take longer due to following reasons:
Natural Calamities; Flight delays; Political disruptions; other unforeseen circumstances
In the event any delay in delivery of a Product is expected, the Touchtrolly may, at its sole discretion, intimate the user who may have purchased the same, regarding such delay. Touchtrolly shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.
In case a User purchases multiple Products in one transaction, the Seller(s) may deliver the same together. However, this may not always be possible and shall be subject to availability of stock with the relevant Sellers.
If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User
- ‘In Stock’
For items listed as “In Stock”, sellers will mention the delivery time as 5-7 business days (in areas where standard logistics services are available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
Sometimes, items have to be imported by sellers from outside India. These items are mentioned sometimes as ‘Imported’ on the product page and can take at least 15 days or more to be delivered to you.
- ‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
- ‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
- ‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or production for it has been discontinued.
- Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
Any charges on account of Tax etc will be mentioned at the time of billing, and this may be classified under “Exclusive” or “Inclusive” as some products are inclusive and included at product price and some are exclusive and charged additionally at the time of billing.
- Why does the estimated delivery time vary from seller to seller?
You probably have noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the seller etc.
- Seller does not/cannot ship to my area. Why?
There are instances when the seller cannot ship to some locations. This could be a consequence of general regulations or serviceability issues.
At times sellers prefer not to ship to certain locations. This is entirely at the seller’s discretion.
- I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Your return request will be processed through a pick up delivery arranged by Touchtrolly Logistics partners. Return fees will not be borne by the seller.
- Does Touchtrolly deliver internationally?
Currently we are operating for pan India service and at the same time working with our international Logistics partners for an extended service and expect to expand internationally.